Do you provide mockups?
Our design process does not require a mockup for every event. We create detailed design plans internally to ensure your event comes together seamlessly.
Clients who book a Detailed Design Consultation receive one complimentary mockup.
If you would like a custom mockup outside of a consultation, they are available for $75 each.
Do you offer client pickup?
Yes! Balloon decor is available for pickup from our studio in Capitol Heights, Maryland.
Is there an order minimum?
Our minimum event investment begins at $650 on weekends and $500 on weekdays. Events located up to one hour from our studio have a minimum investment of $1,000. Delivery, setup, and breakdown are quoted separately based on location and event logistics.
What if I don't know exactly what I want?
That's perfectly okay! That's what we're here for. Share your event theme, colors, venue, budget, or inspiration, and we'll create a custom design that brings your vision to life.
Are you insured?
Yes. We can provide a Certificate of Insurance (COI) if your venue requires one.
How much do your services cost?
Every event is custom designed, so pricing varies depending on the design, size, location, materials, setup requirements, and rentals. Once we review your inquiry, we'll prepare a custom proposal based on your event.
How do I book with Exclusive Balloon Decor & Events?
Complete our inquiry form and include as much information as possible, including your event date, venue, guest count, inspiration photos, and desired services. We'll review your request and respond within 24–48 business hours (excluding weekends and holidays) with availability and an estimate or the next steps.
What areas do you serve?
We proudly serve Maryland, Washington, DC, Northern Virginia, and surrounding areas. Travel outside our standard service area may be available for an additional fee.
How long will my balloons last?
Balloon longevity depends on the type of installation and environmental conditions. Indoor air filled balloon decor typically lasts several days to several weeks. Air-filled designs often last much longer than helium balloons.
Helium balloons generally float 12–24 hours, while oversized helium balloons treated with Hi-Float may last longer. While balloons are designed to last throughout your event, we cannot guarantee an exact lifespan after installation.
Can balloons be installed outdoors?
Yes, we offer outdoor installations. However, balloons are affected by heat, direct sunlight, wind, rain, humidity, and changing temperatures. Outdoor balloon decor has a shorter lifespan than indoor decor, and weather-related damage is beyond our control.
We reserve the right to modify or cancel outdoor installations if weather conditions create safety concerns.
How far in advance should I book?
We recommend booking 3–6 months in advance, especially for weddings, corporate events, and dates during our busiest seasons. Popular weekends often sell out well in advance, so earlier booking is encouraged.
Do you accommodate last-minute events?
Yes! If our schedule allows, we're happy to accommodate last-minute bookings.
Please note that events booked within **14 days** of the event date are subject to a **rush fee starting at 15%**. Rush fees may increase depending on how close the booking is to your event date, as expedited planning, production, scheduling, and material sourcing may be required.
Last-minute availability is limited and cannot be guaranteed, so we recommend booking as early as possible to secure your event date.
What is your cancellation policy?
All retainers and payments made are non-refundable.
If your event must be postponed, we will make every effort to transfer your booking to a new date based on availability. Date changes are not guaranteed.
Do you offer payment plans?
Yes. Once your retainer has been paid to reserve your event date, the remaining balance may be divided into scheduled payments leading up to your event. Final payment is due before your event date as outlined in your contract.
What forms of payment do you accept?
We accept all major credit cards as well as electronic payments through our secure invoicing system.
Your event date is not reserved until your signed agreement and required retainer have been received.
Do you offer balloon classes?
Yes! We offer both beginner and advanced balloon training for aspiring balloon artists and creative entrepreneurs.
Classes include hands-on instruction, business tips, pricing guidance, and more. Follow us on social media or join our email list to be notified of upcoming class dates. Learn more about our balloon classes here.
Planning balloon decor for a birthday, baby shower, or corporate event? Below are answers to the questions we hear most, from pricing and booking to delivery, setup, and grab and go pickup. Don't see yours? Reach out and we'll get you an answer fast!